In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

1. Communication Manager System

• Communication Manager (CM)
• Hardware
• Duplication and survivability
• Interfaces for administration
  • System Management Interface (SMI)
• License settings in the lab

2. Administration of CM

• System Access Terminal (SAT) command structure
• Determine CM software release
• Capacity limits of license

3. Managing Endpoints

• Endpoints
• Adding digital and analog endpoints
• Adding IP endpoints (H.323 and SIP)

4. Basic Features

• Feature Access Code (FAC) list
• Terminal Translation Initialization (TTI)
• Class of Service (COS)
• Console permissions
• Class of Restriction (COR)

5. Enhanced Features

• Call park
• Station Lock

6. Group Features

• Call Pickup

7. Maintenance/Security

• Alarms and errors
• Reset Levels
• Maintenance commands
• Security

8. System Status and Reports

• Real-time monitoring
• Reports

9. System and Session Manager Configuration for SIP Clients