Avaya Aura
Days: 5 day
Price: $3595
Course Details
This course is designed for personnel responsible for administering and managing Avaya Aura
Course Agenda
1. Contact Center Manager Administration Access
2. Administering CCMA Resources
3. Threshold Classes
4. Call Presentation Classes
5. Skillsets
6. Contact Center Management: Agents and Supervisors
7. Contact Center Management: View
8. Contact Center Management: Assignments
9. Bulk Load Data Configuration
10. Access and Partition Management
11. Real-Time Statistics and Formulas
12. Real-Time Reporting
13. Agent Desktop Display
14. Historical Statistics
15. Interpreting Reports
16. Historical Reporting
17. Putting It All Together
Appendix
- Agent and Supervisor Features
- Agent Timing Chart
- Agent Greeting
- Report Creation Wizard
- Contact Center Manager Admin (AML)
- CCM Agents and Supervisors (AML)
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