Microsoft Lync 2013 Depth Support Engineer (M55070) M55070

Days: 5 day
Price: $2995

Course Details

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Certification:

Microsoft Specialist: Lync Depth Support Engineer

Course Agenda

1. Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment

2. Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer

3. Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues

4. Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing

5. Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System

6. Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems

7. Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals

8. Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service

9. Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations

10. Troubleshooting Exchange and SharePoint Integration

  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery

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