Supporting and Troubleshooting Windows 10 (M10982) M10982

Days: 5 day
Price: $2995

Course Details

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.

Note:

  • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
  • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC.)
  • Redeem two SATVs for an individual GK Digital Learning course

*For more information on Microsoft SATVs, click here.

GK Digital Learning is also available with digital Microsoft Official Courseware (dMOC). Click here to purchase.

Course Agenda

Course Outline:

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps and Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

4. Troubleshooting Remote Computers

  • Using Remote Desktop and Remote Assistance
  • Remoting with Windows PowerShell

5. Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

6. Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

8. Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

9. Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

10. Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps and Windows Store Apps
  • Troubleshooting Access to Company Web Applications

12. Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

13. Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS

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