Upcoming Training

  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    07/24/2017 - 07/28/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    07/24/2017 - 07/28/2017
    Skyline ATS ,IL

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • AMA2605 The 5 Choices of Extraordinary Productivity
    07/24/2017 - 07/25/2017
    AMA Conference Center ,DC

    For most of us, the demands our careers place on our shoulders can be overwhelming. Combine this with the distractions caused by an unending influx of information, and our lives can become downright exhausting. If we don't react to these stimuli with clear discernment, our ability to think clearly and make wise decisions about what's important suffers, the goals that matter most in our professional and personal lives get shortchanged, or not accomplished at all.

    This course combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy. You'll learn how to apply a process and maximize the use of technology platforms that can dramatically increase your ability to achieve life's most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity, but can also provide you with a renewed sense of engagement and accomplishment.

    This course includes:

    • Participant Guide
    • Technical Guide: Microsoft Outlook or LotusNotes edition
    • The 5 Choices: a brief monograph with notebook
    • Bonus Modules: three video-based mini courses with toolkits

    By FranklinCovey - now available through AMA.

  • AMA2605 The 5 Choices of Extraordinary Productivity
    07/24/2017 - 07/28/2017
    Courtyard Orlando Lake Buena Vista in the Marriott Village ,FL

    For most of us, the demands our careers place on our shoulders can be overwhelming. Combine this with the distractions caused by an unending influx of information, and our lives can become downright exhausting. If we don't react to these stimuli with clear discernment, our ability to think clearly and make wise decisions about what's important suffers, the goals that matter most in our professional and personal lives get shortchanged, or not accomplished at all.

    This course combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy. You'll learn how to apply a process and maximize the use of technology platforms that can dramatically increase your ability to achieve life's most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity, but can also provide you with a renewed sense of engagement and accomplishment.

    This course includes:

    • Participant Guide
    • Technical Guide: Microsoft Outlook or LotusNotes edition
    • The 5 Choices: a brief monograph with notebook
    • Bonus Modules: three video-based mini courses with toolkits

    By FranklinCovey - now available through AMA.

  • AMA2605 The 5 Choices of Extraordinary Productivity
    07/24/2017 - 07/28/2017
    COURTYARD SAN DIEGO MISSION VALLEY/HOTEL CIRCLE ,CA

    For most of us, the demands our careers place on our shoulders can be overwhelming. Combine this with the distractions caused by an unending influx of information, and our lives can become downright exhausting. If we don't react to these stimuli with clear discernment, our ability to think clearly and make wise decisions about what's important suffers, the goals that matter most in our professional and personal lives get shortchanged, or not accomplished at all.

    This course combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy. You'll learn how to apply a process and maximize the use of technology platforms that can dramatically increase your ability to achieve life's most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity, but can also provide you with a renewed sense of engagement and accomplishment.

    This course includes:

    • Participant Guide
    • Technical Guide: Microsoft Outlook or LotusNotes edition
    • The 5 Choices: a brief monograph with notebook
    • Bonus Modules: three video-based mini courses with toolkits

    By FranklinCovey - now available through AMA.

  • AMA2010 Leadership Development for Women
    07/24/2017 - 07/25/2017
    AMA Conference Center ,DC

    Despite years of advances in both legal and corporate policy, many qualified women don't get the jobs they want. Misperceptions, stereotypes, and misplaced emotions on the part of either sex can still sabotage a woman's career hopes-unless she takes a more strategic approach to her career.

    In this hands-on course, you learn how to strategically use your strengths and abilities (your competitive edge) while mastering your emotions, even in the most unwelcoming atmosphere. You'll learn how to build a network of support, take smart risks, and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy. You will return to your job feeling confident, ready to compete fearlessly, and in a better position to be recognized for your true capabilities.

  • AMA2248 Management Skills for New Supervisors
    07/24/2017 - 07/26/2017
    AMA New York ,NY

    Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

    This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

  • AMA2231 Making the Transition to Management
    07/24/2017 - 07/25/2017
    AMA New York ,NY

    Your former peers are now your direct reports. Your goal is to get the work done and increase productivity with your team. You want to set mutual goals, reward good performance, and give poor performers the needed feedback. Do you know how to be "the boss"?

    This basic management seminar provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how-and the confidence you want-to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

    How You Will Benefit

    • Understand your new managerial responsibilities and make a quick, effective transition to your new role
    • Establish credibility and effective work styles
    • Build alliances with peer managers
    • Master the basic management concepts of coaching, communication, motivation, delegation, and performance management
    • Practice your listening and feedback skills
    • Become an effective member of the management team
  • AMA2132 Taking on Greater Responsibility: Step-up Skills for Non Managers
    07/24/2017 - 07/25/2017
    LOCATION TO BE DETERMINED ,PA

    Do you have what it takes to step up to the plate to lead, work in teams, and juggle new assignments with your current responsibilities? What about having a "can-do" attitude that prepares you for additional growth?
    Acquire new skills and prepare to make a positive difference at work. In this seminar, you will lay the foundation to achieve good performance now and integrate additional skills to exceed present role expectations. You will develop a customized approach to think strategically, to solve problems, and to make sound decisions so you can adapt to change and grab new opportunities.

    How You Will Benefit

    • Feel confident when asked to "step up to the plate" with new projects outside your regular work activities
    • Take your skills and potential to new heights with proven-in-action, get-ahead career development strategies
    • Understand your role in today's new workplace, and gain the new skills and competencies required for success
    • Meet the rising pressure of tight budgets and lean organizations
    • Map out a plan of action to enhance your efficiency and career development potential
  • AMA2132 Taking on Greater Responsibility: Step-up Skills for Non Managers
    07/24/2017 - 07/25/2017
    AMA San Francisco Center ,CA

    Do you have what it takes to step up to the plate to lead, work in teams, and juggle new assignments with your current responsibilities? What about having a "can-do" attitude that prepares you for additional growth?
    Acquire new skills and prepare to make a positive difference at work. In this seminar, you will lay the foundation to achieve good performance now and integrate additional skills to exceed present role expectations. You will develop a customized approach to think strategically, to solve problems, and to make sound decisions so you can adapt to change and grab new opportunities.

    How You Will Benefit

    • Feel confident when asked to "step up to the plate" with new projects outside your regular work activities
    • Take your skills and potential to new heights with proven-in-action, get-ahead career development strategies
    • Understand your role in today's new workplace, and gain the new skills and competencies required for success
    • Meet the rising pressure of tight budgets and lean organizations
    • Map out a plan of action to enhance your efficiency and career development potential