Upcoming Training

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/07/2017 - 08/11/2017
    Location To Be Determined ,CO

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/07/2017 - 08/10/2017
    Courtyard Newark Elizabeth ,NJ

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/07/2017 - 08/10/2017
    Hampton Inn & Suites Reagan National Airport ,DC

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DCMDS v2.0 – Configuring Cisco MDS 9000 Series Switches
    08/07/2017 - 08/11/2017

    In this course, you will learn how to install, configure, and manage the Cisco MDS 9000 Series switch platform in a scalable, highly available environment.

    You will learn about the features on each of the MDS 9000 Series product family of switches including the 9100, 9200, 9500, and 9700 models and the Fibre Channel, Fibre Channel over Ethernet (FCoE), and service modules supported. You will learn about SAN configuration for features such as interface configuration, Cisco N-Port Virtualizer (NPV), N-Port ID Virtualization (NPIV), virtual SAN (VSAN) and domain setup, SAN zoning, and SAN extension using FCIP and Inter-VSAN Routing (IVR). Topics introduced also include centralized SAN services using the Cisco MDS 9222i Multiservice Modular Switch and Cisco MDS 9250i Multiservice Fabric Switch for Cisco I/O Acceleration (IOA) and Cisco Data Mobility Manager (DMM), management security and role-based access control (RBAC) topics.

  • DCMDS v2.0 – Configuring Cisco MDS 9000 Series Switches
    08/08/2017 - 08/10/2017

    In this course, you will learn how to install, configure, and manage the Cisco MDS 9000 Series switch platform in a scalable, highly available environment.

    You will learn about the features on each of the MDS 9000 Series product family of switches including the 9100, 9200, 9500, and 9700 models and the Fibre Channel, Fibre Channel over Ethernet (FCoE), and service modules supported. You will learn about SAN configuration for features such as interface configuration, Cisco N-Port Virtualizer (NPV), N-Port ID Virtualization (NPIV), virtual SAN (VSAN) and domain setup, SAN zoning, and SAN extension using FCIP and Inter-VSAN Routing (IVR). Topics introduced also include centralized SAN services using the Cisco MDS 9222i Multiservice Modular Switch and Cisco MDS 9250i Multiservice Fabric Switch for Cisco I/O Acceleration (IOA) and Cisco Data Mobility Manager (DMM), management security and role-based access control (RBAC) topics.

  • AUCCE2 – Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0
    08/14/2017 - 08/18/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/14/2017 - 08/18/2017
    Location To Be Determined ,UT

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/14/2017 - 08/18/2017
    Courtyard Mt. Laurel ,NJ

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/14/2017 - 08/18/2017
    Residence Inn by Marriott Bellevue Downtown ,WA

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    08/14/2017 - 08/17/2017
    Homewood Suites - Mall of America ,MN

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.