Upcoming Training

  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    07/10/2017 - 07/14/2017
    Skyline ATS ,IL

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.

  • AUCCE2 – Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0
    07/10/2017 - 07/14/2017
    Location To Be Determined ,CO

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

  • Lean Fundamentals
    07/10/2017 - 07/13/2017
    Courtyard Boston Brookline ,MA

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    07/10/2017 - 07/14/2017
    Courtyard Newark Elizabeth ,NJ

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    07/10/2017 - 07/14/2017
    Hampton Inn & Suites Reagan National Airport ,DC

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    07/10/2017 - 07/13/2017
    Homewood Suites Atlanta Buckhead ,GA

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    07/10/2017 - 07/13/2017
    King George Hotel ,CA

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    07/10/2017 - 07/13/2017
    Residence Inn by Marriott Bellevue Downtown ,WA

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • AMA2522 Effective Executive Speaking
    07/10/2017 - 07/12/2017
    Location To Be Determined ,MA

    Presentations and public speaking are very much a part of every executive's responsibilities. Effective executive speaking is what distinguishes the successful professional from everyone else. Public speaking skills are most critical to your success and to your individual and corporate image. Learn to use powerful tools and techniques to turn every presentation or public speaking opportunity into a rewarding experience.

    You'll be recorded in action as you address your colleagues. You will see yourself improve, relax, and refine your public speaking techniques with each performance. This recording is yours to keep.

  • AMA2248 Management Skills for New Supervisors
    07/10/2017 - 07/12/2017
    Location To Be Determined ,OR

    Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

    This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.