Upcoming Training

  • Q6UJ9APY5NMN
    09/18/2017 - 09/22/2017
    Courtyard Boston Brookline ,MA
  • AUCCE-BC – Administering Cisco Unified Contact Center Enterprise Boot Camp v10.0
    09/18/2017 - 09/22/2017

    In this course, you will learn about the requirements needed to configure, monitor, and support a Cisco Unified CCE deployment, which includes the following topics: agent configuration, CTIOS and Finesse desktops, scripting for Cisco Unified CCE, Cisco Unified CVP, and Voice XML, administrative scripting, skill group and precision queue routing, external database access, courtesy callback, agent greeting, outbound campaign dialing, reporting, and troubleshooting tools. This class covers all topics presented in the AUCCE1 and AUCCE2 courses.

  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    09/25/2017 - 09/29/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.

  • AUCCE2 – Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0
    09/25/2017 - 09/29/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

  • OCDCU v2.0 – Fundamentals of Deploying OpenStack Cloud
    09/25/2017 - 09/28/2017
    Skyline ATS ,IL

    In this course, you will learn about the components and procedures needed to install, configure, and deploy OpenStack Cloud using Cisco Unified Computing System hardware. This course will provide hands-on lab exercises utilizing Cisco Unified Computing System (UCS) hardware. You will perform hands-on lab exercises that were created to teach the necessary skills to install, configure, and deploy an OpenStack Cloud on Cisco UCS hardware.

  • OCDCU v2.0 – Fundamentals of Deploying OpenStack Cloud
    09/25/2017 - 09/29/2017
    Springhill Suites Elmhurst/Oakbrook ,IL

    In this course, you will learn about the components and procedures needed to install, configure, and deploy OpenStack Cloud using Cisco Unified Computing System hardware. This course will provide hands-on lab exercises utilizing Cisco Unified Computing System (UCS) hardware. You will perform hands-on lab exercises that were created to teach the necessary skills to install, configure, and deploy an OpenStack Cloud on Cisco UCS hardware.

  • OCDCU v2.0 – Fundamentals of Deploying OpenStack Cloud
    09/25/2017 - 09/29/2017
    King George Hotel ,CA

    In this course, you will learn about the components and procedures needed to install, configure, and deploy OpenStack Cloud using Cisco Unified Computing System hardware. This course will provide hands-on lab exercises utilizing Cisco Unified Computing System (UCS) hardware. You will perform hands-on lab exercises that were created to teach the necessary skills to install, configure, and deploy an OpenStack Cloud on Cisco UCS hardware.

  • OCDCU v2.0 – Fundamentals of Deploying OpenStack Cloud
    09/25/2017 - 09/28/2017
    Hilton Vacations at Flamingo ,NV

    In this course, you will learn about the components and procedures needed to install, configure, and deploy OpenStack Cloud using Cisco Unified Computing System hardware. This course will provide hands-on lab exercises utilizing Cisco Unified Computing System (UCS) hardware. You will perform hands-on lab exercises that were created to teach the necessary skills to install, configure, and deploy an OpenStack Cloud on Cisco UCS hardware.

  • IPWSP-NE – Introducing Python and Web Services Programmability for Network Engineers v1.0
    09/25/2017 - 09/28/2017

    In this course, you will learn about the interoperability of Python programming with networking to prepare next-generation engineers for software defined networking. This class is designed for network engineers and administrators looking to add necessary programming skills in preparation for various ACI and SDN technologies.

  • ASCCX – Advanced Scripting for Cisco Unified Contact Center Express v8.0
    09/25/2017 - 09/29/2017

    Building on the knowledge base and scripting experience learned in UCCX, you will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. You will learn how to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, and the Desktop Workflow Administrator to invoke behaviors that involve third-party applications and web-based apps such as "Web Callback Option" and "Leave a Message in Queue." Scripting and subsystem management is also covered.