Upcoming Training

  • SAS Enterprise Guide 1: Querying and Reporting (SAS EG171)
    06/01/2017 - 06/02/2017
    SAS Training Center ,NC

    This course is for users who do not have SAS programming experience but need to access, manage, and summarize data from different sources, and present results in reports and graphs.

    In this course, you will learn how to use the menu-driven tasks in SAS Enterprise Guide (the point-and-click interface to SAS) to create queries and reports. While this course does not cover writing SAS code or statistical concepts, it serves as a prerequisite for both the SAS Enterprise Guide 2: Advanced Tasks and Querying and Creating Reports and Graphs with SAS Enterprise Guide courses. This course also serves as a prerequisite for the SAS Enterprise Guide: ANOVA, Regression, and Logistic Regression course, which teaches statistical concepts using SAS Enterprise Guide.

  • SAS Enterprise Guide 1: Querying and Reporting (SAS EG171)
    06/01/2017 - 06/02/2017
    Global Business Solutions ,WA

    This course is for users who do not have SAS programming experience but need to access, manage, and summarize data from different sources, and present results in reports and graphs.

    In this course, you will learn how to use the menu-driven tasks in SAS Enterprise Guide (the point-and-click interface to SAS) to create queries and reports. While this course does not cover writing SAS code or statistical concepts, it serves as a prerequisite for both the SAS Enterprise Guide 2: Advanced Tasks and Querying and Creating Reports and Graphs with SAS Enterprise Guide courses. This course also serves as a prerequisite for the SAS Enterprise Guide: ANOVA, Regression, and Logistic Regression course, which teaches statistical concepts using SAS Enterprise Guide.

  • AMA2261 Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure
    06/01/2017 - 06/02/2017
    AMA San Francisco Center ,CA

    Learn fast, easy-to-use tools and techniques to manage unproductive confusion and disorder and transform chaos into controllable challenges. This seminar equips you with the most effective tools to plan your day and adjust to shifting priorities and demands-with less stress and greater clarity.

    How You Will Benefit

    • Reduce, clarify, and eliminate chaos within your control
    • Identify, analyze, and determine priority of your workday
    • Use a daily action plan to allocate time and energy
    • Remain focused and act more decisively when priorities shift
    • Become more assertive and strategic in your communication
    • Manage interruptions and conflicts with greater ease
    • Utilize the right tools to balance and manage tough choices
  • AMA2602: The 7 Habits of Highly Effective People for Managers 2-Day Workshop
    06/01/2017 - 06/02/2017
    Location To Be Determined ,TX

    National surveys* of thousands of employees revealed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:

    1. Less than 50% of your team's time is spent on the company's most important objectives
    2. Only 14% of employees feel they are contributing to company success
    3. Less than half of your team members know the company's goals

    *Results of xQ Surveys conducted by Harris Interactive.

    The problems are not limited to one industry, one geographic location, one economic group, or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. They can't identify key goals and, therefore, can't deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions.

    The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. Learning the 7 Habits® will not only help you better manage yourself but also better lead others and unleash team potential. Attend this powerful two-day workshop and discover the same principles that have led the world's foremost business leaders to the professional and business success they imagined. The principles include:

    • Defining the contribution you want to make and what you want to accomplish as a manager
    • Enhancing your leadership abilities and reaching your full potential
    • Judging the goals your efforts should be focused on using daily and weekly planning
    • Communicating effectively and raising the levels of trust and fulfillment within your team

    By FranklinCovey-Available through AMA. The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey.

    Why Should You Attend This Course?

    Bonus Course Material

    All attendees receive:

    • The 7 Habits of Highly Effective People® Audio CD - the best-selling audio book that provides the basis for the concepts taught in the course
    • Participant Guidebook - a manual filled with examples and exercises
    • Management Essentials - a book of resources for dealing with management challenges

    Trained Faculty Experts

    All course faculty are trained experts in FranklinCovey's The 7 Habits of Highly Effective People® curriculum. Dr. Stephen R. Covey is a globally respected leadership authority. His international best-seller, The 7 Habits of Highly Effective People® was named one of the 10 most influential management books ever by Forbes magazine. It is the best-selling audio book in history.

  • AMA2211: AMA’s 2-Day Business Writing Workshop
    06/01/2017 - 06/02/2017
    Summit West ,IL

    Would you like a quick and easy method for composing documents such as letters, memos, reports, proposals, and performance appraisals in an organized format? In this seminar, you will learn basic document formats and formulas for tackling any kind of writing task and communicating to your readers what they need to know. You'll streamline your writing process and save time by focusing on what to write instead of how to write it.

    You will also learn to:

    • Quickly organize your thoughts and generate content
    • Eliminate numerous time-consuming revisions
    • Rid your writing of "fluff," so you'll generate concise content

    Bring a current project and get one-on-one feedback.

  • AMA2204: Expanding Your Influence: Understanding the Psychology of Persuasion
    06/01/2017 - 06/02/2017
    Location To Be Determined ,MA

    Bringing about the reaction you want from others and expanding your influence require insights that go beyond the actual process of influencing and into the psychology of what truly prompts us to say "yes" or "no."

    This two-day course explores these psychological triggers and how you can use this knowledge to bring about not only for compliance but also for mutually desirable outcomes. You'll uncover persuasion techniques that most people don't even know exist, and you'll learn how to build your influence by applying these principles to any number of business interactions-from managing, mentoring, and negotiating, to conversing, writing, and presenting. In addition, you will learn how to choose the best principle for any given situation and avoid being manipulated by others.

    You will also cover:

    • The psychological foundation to the laws of persuasion
    • Differentiating the psychology of persuasion from the process of influencing
    • The relationship of triggers to the laws of persuasion/influence
    • The two paths of persuasion: conscious and subconscious
    • Using the Pre-Persuasion Checklist to determine the appropriate law(s) of persuasion for a given business situation
    • Applying the laws of persuasion back on the job

    You will receive a complimentary copy of Maximum Influence: The 12 Universal Laws of Power Persuasion by Kurt W. Mortensen when you attend this course.

  • AMA2206 How To Communicate With Diplomacy, Tact, and Credibility
    06/01/2017 - 06/02/2017
    AMA Conference Center ,DC

    How well you communicate can make or break your professional image, influencing how others view your work, your performance, and even your technical skillsets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you'll gain insights into your communication style and that of others, while gaining skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings, and needs.

    How You Will Benefit

    • Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss, and senior management
    • Respond in a professional manner, even when you're out of your comfort zone
    • Strengthen your communication effectiveness with active listening
    • Elicit cooperation and respect by modeling
    • Improve your image through the increased self-awareness you'll gain
  • AMA2601 The 7 Habits of Highly Effective People Signature Edition 4.0
    06/01/2017 - 06/02/2017
    AMA Conference Center ,DC

    Problems caused by ineffectiveness cannot be solved with the same ineffective thinking that created them. For more than 15 years, The 7 Habits of Highly Effective People® has provided the ultimate in productivity training for thousands of people and organizations worldwide. Learn the power of effectiveness and feel more satisfied with what you accomplish each day. Know where you're going and discover the secrets to success and fulfillment within you.

    Surveys* of thousands of people across the United States disclosed that while many people work hard, they are worried about their lack of effectiveness. In fact:

    • Only 14% are accomplishing as much as they believe they could
    • Only 17% prepare a plan for the day
    • Rewards of working are low-only 50% feel satisfied and fulfilled with their work.

    Turn ineffectiveness to effectiveness with The 7 Habits of Highly Effective People.

    *Results of xQ Surveys conducted by Harris Interactive.

    This Course Includes:

    • The 7 Habits of Highly Effective People® by Stephen R. Covey
    • The 7 Habits Benchmark Report: a personalized report based on a pre-work assessment
    • The 7 Habits FranklinCovey Planning System

    By FranklinCovey-Available through AMA. The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey.

    How You Will Benefit

    • Develop a clear definition of your top priorities and the results you want
    • Achieve balance and increase productivity through a weekly and daily planning process
    • End self-defeating behavior and gain the necessary security you need to enable change
    • Develop strong relationships based on mutual trust
    • Be prepared to deal with difficult circumstances before they happen
  • AMA2233 Time Management
    06/01/2017 - 06/02/2017
    Location To Be Determined ,MA

    Do you find yourself overloaded with work? Feel so stretched to the limit you can't set priorities? Exhaust yourself daily without accomplishing your goals?

    Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it's time to make real choices about how and when to spend your time. This seminar gives you the tools to find balance, achieve your goals, and be more effective and productive.

    How You Will Benefit

    • Set and accomplish goals
    • Create priorities and establish realistic boundaries
    • Recognize and deal with time-wasters
    • Improve concentration and efficiency
    • Break indecision and procrastination habits
    • Use technology to help manage time
    • Create and recharge positive energy
  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    06/05/2017 - 06/09/2017
    Location To Be Determined ,CO

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.