IBM SmartCloud Control Desk 7.5 Foundations TP350G

Days: 2 day
Price: $1695

Course Details

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Course Agenda

1. Overview

  •  Service management
  •  Information Technology Infrastructure Library (ITIL®)
  •  IBM Service Management

2. Implementation

  •  Planning deployment
  •  Deploying virtual machine images
  •  Performing a standard installation
  •  Navigating the console

3. Basic Configuration

  •  IT foundation data
  •  Initial configuration

4. Service Request Management

  •  Service Request Management overview
  •  Service Desk
  •  Service Catalog
  •  Self Service Center

5. IT Asset Management

  •  IT asset management overview
  •  Financial management
  •  IT asset lifecycle management
  •  Software asset management and audit readiness

6. Change, Configuration, and Release Management

  •  Change, configuration, and release management overview
  •  Configuration management
  •  Change management
  •  Release management