Project managers are constantly faced with the challenge of managing people who don't report directly to them. That means a project's success often depends upon the ability to influence and persuade team members and stakeholders at all levels. In this short course, you'll explore the concepts, advantages, and disadvantages of various methodologies, tools, and techniques to influence, persuade, and negotiate in a variety of project environments.

Virtual short courses do not include materials or headsets.

1. Definitions

• Influence
• Persuasion
• Manipulation
• The "Why" of Persuasion

2. Usefulness and Advantages of Persuasion

3. Laws of Persuasion

4. Persuasion Strategies

• Top Strategies
• General Tips for Effective Persuasion

5. Using Persuasion at Work

• Negotiation
• Conflict
• Listening

6. Influence

• Influence Skills
• Influence Styles
• Maslow's Hierarchy of Needs
• Temperament Theory

7. Ethical Issues