Upcoming Training

  • Applying Enterprise Business Architecture
    01/23/2017 - 01/26/2017

    Why should my company or those companies I support apply an enterprise business architecture?

    This workshop offers topics related to enterprise-wide analysis while drilling down into the business architecture. There are many key benefits for focusing on the business architecture, including that it:

    • Decreases costs of business analysis activities for projects
    • Decreases scope gaps and portfolio management conflicts
    • Improves business decision making and the visibility of business process opportunities
    • Assures alignment of technology to business valued processes
    • Improves communications
    • Shortens time for business transformations
    • Reduces technology investment risks
    • Assists in requirements tracking
    • Increases reusability of assets

    How might this workshop help me if I don't have a company that is implementing an enterprise business architecture?

    The business architecture has many components and artifacts. They might not all be applicable to every enterprise. The techniques and tools that you will apply in the workshop can be tailored to your specific company's environment. The key is to gain a "good enough" understanding so that you can communicate the benefits of relevant business architecture components and artifacts and know which will provide the biggest business value.

    Many of these initiatives will take years to implement while changing the enterprise paradigm to effectively utilize the result. Managers tend to be assigned to these initiatives without the knowledge or skills to make them successful. Be ready for these enterprise initiatives! Assure business value when transitioning from strategy to tactical. Participants will learn to identify the best approach to use based on initiative characteristics and business strategies.

  • AUCCE2 – Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0
    01/23/2017 - 01/27/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

  • Implementing Microsoft Azure Infrastructure Solutions (M20533) M20533
    01/23/2017 - 01/27/2017

    In this course, you will learn the architecture, services, tools, and portals of Microsoft Azure. You will take your knowledge and experience in System Center, Windows Server, and Windows Development to the cloud by learning how to manage and implement virtual networking in Azure, implementing websites and data services, Azure Content Delivery Networks, and create and manage Azure Active Directory.

    This course incorporates materials from the Official Microsoft Learning Product 20533 and it can assist you in your preparation for Exam 70-533: Implementing Microsoft Azure Infrastructure Solutions

    Note:

    • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
    • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC)
    • Redeem two SATVs for an individual GK Digital Learning course

    *For more information on Microsoft SATVs, click here.
    GK Digital Learning is also available with digital Microsoft Official Courseware (dMOC). Click here to purchase.

     

  • Avaya Aura® Contact Center Administration 3609
    01/23/2017 - 01/27/2017
    Global Knowledge Training Center ,CA

    This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course covers the CCMA interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

  • Avaya Aura® Contact Center Administration 3609
    01/23/2017 - 01/27/2017

    This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course covers the CCMA interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

  • Java 8 Programming and Object Oriented Essentials for Developers New to OO (TT2120-J8) TT2120-J8
    01/23/2017 - 01/27/2017

    This course is geared for developers who have little or no prior working knowledge of object-oriented (OO) programming languages (such as C, COBOL, 4GL, and so forth). Throughout the course, you will learn the best practices for writing great OO programs in Java 8, using sound development techniques, improved features for better performance, and new capabilities for addressing rapid application development. Special emphasis is placed on OO concepts and best practices.

  • DCNX7K – Configuring Cisco Nexus 7000 Switches v3.1
    01/23/2017 - 01/27/2017
    Global Knowledge Training Center ,DC

    In this course, you will cover the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 Switch. Through hands-on labs using NX-OS version 6.2(6b) code, you will gain an understanding of the day-to-day operation of the switches, including key features and functions.

    Additionally, we have enhanced the standard Cisco labs to include more in-depth exploration of sought-after technologies including FabricPath, OTV, LISP, vPC, FCOE QOS, Security, and troubleshooting. All configurations are performed on the Nexus 7000, with the latest version of the NX-OS code, 6.2(6b).

  • DCNX7K – Configuring Cisco Nexus 7000 Switches v3.1
    01/23/2017 - 01/27/2017

    In this course, you will cover the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 Switch. Through hands-on labs using NX-OS version 6.2(6b) code, you will gain an understanding of the day-to-day operation of the switches, including key features and functions.

    Additionally, we have enhanced the standard Cisco labs to include more in-depth exploration of sought-after technologies including FabricPath, OTV, LISP, vPC, FCOE QOS, Security, and troubleshooting. All configurations are performed on the Nexus 7000, with the latest version of the NX-OS code, 6.2(6b).

  • Information Design Tool I (BOID10v15_SBOP BI PLATFORM 4.1) BOID10v15
    01/23/2017 - 01/27/2017

    In this course, you will gain the comprehensive skills and in-depth knowledge needed to create SAP BusinessObjects universes using the SAP BusinessObjects Information Design Tool. You will learn how to work with the Information Design Tool, which enables designers to extract, define, and manipulate metadata from relational and OLAP sources to create and deploy SAP BusinessObjects universes.

    In this course you learn how to use data from different source systems (SAP and non-SAP) with the SAP BusinessObjects BI client tools.

    This course is based on software release SBOP BI PLATFORM 4.1.

  • Avaya Aura® Communication Manager Administration 5U00051
    01/23/2017 - 01/27/2017
    Global Knowledge Training Center ,CA

    In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.