Upcoming Training

  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    12/04/2017 - 12/08/2017
    Location To Be Determined ,MD

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.

  • AUCCE2 – Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0
    12/04/2017 - 12/08/2017

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

  • DUCCE – Deploying Unified Contact Center Enterprise v10.0
    12/04/2017 - 12/08/2017
    Location To Be Determined ,CO

    In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

  • Lean Fundamentals
    12/04/2017 - 12/07/2017
    King George Hotel ,CA

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    12/04/2017 - 12/07/2017
    Courtyard Newark Elizabeth ,NJ

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • Lean Fundamentals
    12/04/2017 - 12/07/2017
    Hilton Garden Inn Scottsdale Old Town ,AZ

    Lean is a systematic approach to identifying and eliminating the eight wastes - considered non-value-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.

    Certification:

    Upon completion of this four-day program, attendees can submit a project for a Lean Agent certification.

  • DCMDS v2.0 – Configuring Cisco MDS 9000 Series Switches
    12/04/2017 - 12/08/2017

    In this course, you will learn how to install, configure, and manage the Cisco MDS 9000 Series switch platform in a scalable, highly available environment.

    You will learn about the features on each of the MDS 9000 Series product family of switches including the 9100, 9200, 9500, and 9700 models and the Fibre Channel, Fibre Channel over Ethernet (FCoE), and service modules supported. You will learn about SAN configuration for features such as interface configuration, Cisco N-Port Virtualizer (NPV), N-Port ID Virtualization (NPIV), virtual SAN (VSAN) and domain setup, SAN zoning, and SAN extension using FCIP and Inter-VSAN Routing (IVR). Topics introduced also include centralized SAN services using the Cisco MDS 9222i Multiservice Modular Switch and Cisco MDS 9250i Multiservice Fabric Switch for Cisco I/O Acceleration (IOA) and Cisco Data Mobility Manager (DMM), management security and role-based access control (RBAC) topics.

  • AUCCE1 – Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0
    12/05/2016 - 12/09/2016

    This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution or who may be responsible for Level 1-2 support of the solution.

  • VMware vCenter Configuration Manager: Install, Configure, Manage [V5.7]
    12/05/2016 - 12/07/2016

    In this course, you will learn how to install, configure, and manage VMware vCenter Configuration Manager 5.7. The course is built on VMware ESXi and VMware vCenter Server. This course provides you with the knowledge and skills to navigate the user interface, manage compliance, and perform administrative and configuration tasks against your infrastructure.

  • Implementing Microsoft Azure Infrastructure Solutions (M20533) M20533
    12/05/2016 - 12/09/2016

    In this course, you will learn the architecture, services, tools, and portals of Microsoft Azure. You will take your knowledge and experience in System Center, Windows Server, and Windows Development to the cloud by learning how to manage and implement virtual networking in Azure, implementing websites and data services, Azure Content Delivery Networks, and create and manage Azure Active Directory.

    This course incorporates materials from the Official Microsoft Learning Product 20533 and it can assist you in your preparation for Exam 70-533: Implementing Microsoft Azure Infrastructure Solutions

    Note:

    • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
    • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC)
    • Redeem two SATVs for an individual GK Digital Learning course

    *For more information on Microsoft SATVs, click here.
    GK Digital Learning is also available with digital Microsoft Official Courseware (dMOC). Click here to purchase.