Day 1

1. Avaya Aura Hardware

2. Call Center

• Components
• Concepts
• Terms

3. Setting Up an Initial Call Center Configuration

Day 2

4. Administering a Dial Plan

5. Feature-Related System Parameters

6. Hunt Groups

7. Agents

8. Announcements

9. Music Sources

10. EAS, BSR, and Business Advocate

Day 3

11. VDN

12. Policy Routing Tables

13. Percentage Allocation

14. Service Hours Tables

15. Vector Routing Tables

16. Holiday Tables

17. Variables in Vectors (VIV)

18. Vector Events

Day 4

19. Building Call Flows

20. BCMS and CMS