Participants should enter this course with: Comfortable navigating the AWS console with a basic understanding of regions and services Familiar with core networking concepts including DNS, VPCs, security groups, and firewall rules Basic understanding of IAM - users, roles, and policies at a conceptual level Experienced in general IT administration including user management and basic system troubleshooting AWS Cloud Practitioner certification or equivalent knowledge is recommended but not required Prior contact center experience on platforms such as Avaya or Cisco is helpful but not required
Cloud
Amazon Connect Foundations
StorSoft delivers the AWS Amazon Connect Foundations course to strengthen team capability across cloud. It targets practitioners who already work in the area and need deeper, applied depth. Delivery is available in classroom formats, typically over 2 days. Relevant background is recommended before enrollment. Completion supports readiness for the associated certification track.
AWSCloudAmazon Connect
Before you enroll
Prerequisites and certification path.
AI- | Participants should enter this course with: Comfortable navigating the AWS console with a basic understanding of regions and services Familiar with core networking concepts including DNS, VPCs, security groups, and firewall rules Basic understanding of IAM - users, roles, and policies at a conceptual level Experienced in general IT administration including user management and basic system troubleshooting AWS Cloud Practitioner certification or equivalent knowledge is recommended but not required Prior contact center experience on platforms such as Avaya or Cisco is helpful but not required This course is designed for contact center IT administrators, cloud and AWS infrastructure engineers, and IT operations managers who are responsible for the day-to-day administration of an Amazon Connect environment.
Delivered through StorSoft
Schedule this course for your team.
StorSoft coordinates delivery through its authorized training partners, including Ascendient Learning, and can align scheduling, delivery mode, and cohort size to your program. Course facts are maintained from partner catalogs; confirm current pricing and dates when you submit a request.