Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required.; Working knowledge of Unified Communications Manager and voice gateways.; Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation.
IT Training
CCEAA - Cisco Contact Center Enterprise Advanced Administration v1.0
StorSoft delivers the Cisco CCEAA - Cisco Contact Center Enterprise Advanced Administration v1.0 course to strengthen team capability across information technology. It is built for experienced practitioners extending their expertise to complex scenarios. Delivery is available in virtual classroom live formats, typically over 3 days. Relevant background is recommended before enrollment.
Cisco
Before you enroll
Prerequisites and certification path.
Delivered through StorSoft
Schedule this course for your team.
StorSoft coordinates delivery through its authorized training partners, including Global Knowledge, and can align scheduling, delivery mode, and cohort size to your program. Course facts are maintained from partner catalogs; confirm current pricing and dates when you submit a request.