Customer Service Management Administrator / ServiceNow System Administrator - who will be administering the applications related to the ServiceNow® Customer Service Management (CSM) product; Technical / Solution Consultants and Architects - who will be configuring, developing, or supporting the applications related to the ServiceNow® Customer Service Management (CSM) product; Project / Program / Engagement Managers - who will be leading the implementation of the ServiceNow® Customer Service Management (CSM) product
IT Training
Customer Service Management (CSM) Essentials
StorSoft delivers the ServiceNow Customer Service Management (CSM) Essentials course to strengthen team capability across information technology. It is structured for practitioners building a solid baseline in the subject. Delivery is available in virtual classroom live and classroom live and on-demand formats, typically over 3 days. Relevant background is recommended before enrollment.
ServiceNow
Before you enroll
Prerequisites and certification path.
Delivered through StorSoft
Schedule this course for your team.
StorSoft coordinates delivery through its authorized training partners, including Global Knowledge, and can align scheduling, delivery mode, and cohort size to your program. Course facts are maintained from partner catalogs; confirm current pricing and dates when you submit a request.