Customer Service Representatives - Frontline staff who interact directly with customers and need strategies to handle challenging situations.; Sales Professionals - Employees managing client relationships who may encounter objections, complaints, or conflicts.; Team Leaders and Supervisors - Leaders who support customer-facing teams and want to model effective strategies.; Any Employee in a Customer-Facing Role - Anyone who wants to improve communication, manage tension, and create positive outcomes in customer interactions.
Business Skills
Effective Strategies for Handling Difficult Customers
Delivered through StorSoft's authorized training partners, the Effective Strategies for Handling Difficult Customers course builds working proficiency across business skills. It targets practitioners who already work in the area and need deeper, applied depth. Delivery is available in virtual classroom live formats, typically over 1 day. Relevant background is recommended before enrollment. Completion supports readiness for the associated certification track.
Business Skills
Before you enroll
Prerequisites and certification path.
Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion. SHRM Certified Professional (SHRM-CP) SHRM Senior Certified Professional (SHRM-SCP) HRCI Associate Professional in Human Resources® (aPHR®) HRCI Professional in Human Resources® (PHR®) HRCI Senior Professional in Human Resources® (SPHR®)
Delivered through StorSoft
Schedule this course for your team.
StorSoft coordinates delivery through its authorized training partners, including Global Knowledge, and can align scheduling, delivery mode, and cohort size to your program. Course facts are maintained from partner catalogs; confirm current pricing and dates when you submit a request.