Recommended preparation for exam(s): ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1-hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee ITIL® Foundation (Version 5) This certification is subject to the PeopleCert Continuing Development Programme.
IT Training
ITIL® (Version 5) Foundation - Including Exam
ITIL Foundation certifies the shared language of IT service management - incidents, problems, changes, service levels - that government service desks and managed service contracts are written around. Three days including the exam. Fits service desk staff, service delivery managers, and anyone stepping into an environment where the SOW cites ITIL practices.
ITIL®
Before you enroll
Prerequisites and certification path.
Delivered through StorSoft
Schedule this course for your team.
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