Your former peers are now your direct reports. Your goal is to get the work done and increase productivity with your team. You want to set mutual goals, reward good performance, and give poor performers the needed feedback. Do you know how to be "the boss"?

This basic management seminar provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how-and the confidence you want-to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

How You Will Benefit

• Understand your new managerial responsibilities and make a quick, effective transition to your new role
• Establish credibility and effective work styles
• Build alliances with peer managers
• Master the basic management concepts of coaching, communication, motivation, delegation, and performance management
• Practice your listening and feedback skills
• Become an effective member of the management team

This course is for users who do not have SAS programming experience but need to access, manage, and summarize data from different sources, and present results in reports and graphs.

In this course, you will learn how to use the menu-driven tasks in SAS Enterprise Guide (the point-and-click interface to SAS) to create queries and reports. While this course does not cover writing SAS code or statistical concepts, it serves as a prerequisite for both the SAS Enterprise Guide 2: Advanced Tasks and Querying and Creating Reports and Graphs with SAS Enterprise Guide courses. This course also serves as a prerequisite for the SAS Enterprise Guide: ANOVA, Regression, and Logistic Regression course, which teaches statistical concepts using SAS Enterprise Guide.

Gain the crucial foundational skills to help you shift from being an individual contributor to a manager who gets results.

Using guided role play, exercises, and skill practice sessions, you will discover how to adjust your leadership style and tackle new challenges. In-depth skills practice using the Situational Leadership

Whether you're an IT professional, engineer, scientist, or researcher, communicating with others-both technical and non-technical professionals-is an essential part of the job. In this seminar, you will gain the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

How do you get people who typically work alone to function as a team unit? How do you get through to your direct reports to give constructive feedback and create the right energy to get things done?

At this seminar, you'll broaden your perspective, get a keen understanding of the way technical professionals function, and communicate so you can get your project teams, task forces, and work groups working together with greater efficiency. You will examine your role in everyday interaction and practice specific skills on running meetings, coaching, and providing feedback, while leveraging talents in your direct reports to help you reach your goals.

How You Will Benefit

• Understand what drives or motivates IT professionals
• Develop a broader organizational perspective
• Learn which combination of best management approaches works best for your team of IT professionals
• Align the IT professional's goals with business goals
• Analyze performance based on business requirements

How well you communicate can make or break your professional image, influencing how others view your work, your performance, and even your technical skillsets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you'll gain insights into your communication style and that of others, while gaining skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings, and needs.

How You Will Benefit

• Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss, and senior management
• Respond in a professional manner, even when you're out of your comfort zone
• Strengthen your communication effectiveness with active listening
• Elicit cooperation and respect by modeling
• Improve your image through the increased self-awareness you'll gain

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and career success.

The first step in building better work relationships is to become aware of the differences among people and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a "conscious communicator." You'll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

• Build better rapport and gain the trust of your colleagues
• Discover the basic competencies critical to solid work relationships
• Develop flexibility in actions, thoughts, and feelings to better handle any situation
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance
• Learn how to use direct and indirect messages accurately
• Build your self-esteem as you discover a new self-awareness
• Identify strengths, weaknesses, and opportunities in your work relationships
• Gain an understanding of values, beliefs, attitudes, and perceptual processes
• Gain an understanding of emotions and how they translate into emotional intelligence
• Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

Do you know how to encourage excellence in a culture of "no change"? Are you able to keep your cool when things go wrong? Are you a confident or a reluctant delegator?

Effective management requires a balancing act. You have to deal with difficult people to resolve conflicts, win cooperation and trust, and find ways to energize your employees to give their best effort. Utilizing the practice in emotional intelligence, this seminar helps you develop the right mix of management and communication styles to get the most from your team. You'll be able to transform resistance into support and ensure your team's values and corporate goals are in sync.

This blended learning course combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to provide a compelling and more comprehensive experience for you, maximize your training goals, and produce a greater return-on-investment for you and your employer.

How You Will Benefit

• Motivate and direct the employees you rely on-even when they don't share your values
• Adjust your management and personal style to the needs of different situations
• Get more done by using the appropriate delegation techniques for any given situation
• Resolve conflict more effectively in a wide variety of situations
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully