Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

This course teaches you how to process SAS data using Structured Query Language (SQL).

Your former peers are now your direct reports. Your goal is to get the work done and increase productivity with your team. You want to set mutual goals, reward good performance, and give poor performers the needed feedback. Do you know how to be "the boss"?

This basic management seminar provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how-and the confidence you want-to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

How You Will Benefit

• Understand your new managerial responsibilities and make a quick, effective transition to your new role
• Establish credibility and effective work styles
• Build alliances with peer managers
• Master the basic management concepts of coaching, communication, motivation, delegation, and performance management
• Practice your listening and feedback skills
• Become an effective member of the management team

This course is designed to help leaders-to-be get ready for new challenges and responsibilities. You'll discover the heart and mind of true leadership through self-assessments and other leadership scenarios. You will explore roles as strategist, change agent, coach, manager, communicator, mentor, and team member. You will learn to develop your unique leadership style for maximum impact.

It's a fact of organizational life: Leadership communication goes hand-in-hand with success, and the effective application of this skill is particularly essential in an uncertain economy when painful business decisions are made daily.

This fast-paced, results-oriented seminar is uniquely designed to strengthen your leadership communication skills. You'll learn practical techniques to shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results.

Gain the crucial foundational skills to help you shift from being an individual contributor to a manager who gets results.

Using guided role play, exercises, and skill practice sessions, you will discover how to adjust your leadership style and tackle new challenges. In-depth skills practice using the Situational Leadership

Gain the crucial foundational skills to help you shift from being an individual contributor to a manager who gets results.

Using guided role play, exercises, and skill practice sessions, you will discover how to adjust your leadership style and tackle new challenges. In-depth skills practice using the Situational Leadership

Whether you're allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques, and approaches available to them as they seek to positively influence an outcome.

This hands-on seminar gives you a step-by-step guide to effective negotiation. You must identify the problem, understand it from the other's perspective, generate alternative solutions, and select a solution that benefits both sides. All parties need each other to achieve their goals. Negotiation focuses on solving the problem and closing the gap between what both parties want.

You'll leave the course with AMA's Negotiation Planner to help you prepare your negotiations every step of the way and effectively apply your newly learned know-how.

Note: This program in not intended for labor union negotiators of either side.

How You Will Benefit

• Know when-and when not-to negotiate
• Develop an effective plan and strategy for any negotiation
• Know what behavior to adapt at each stage of the negotiation
• Adjust your communication style to achieve desired results
• Successfully apply the principles of persuasion to any negotiation situation
• Effectively negotiate face-to-face, on the phone or through e-mail and other media